Welcome to Pilu's Craft!

Thank you for choosing Pilu's Craft, where every product reflects the dedication and skill of our talented artisans. To ensure the highest quality and uniqueness in every item, we adhere to the following refund and cancellation policy:

• No Refunds or Cancellations:

Once an order is placed on our website, it is immediately processed to begin the crafting or packing stages. As a result, we regret to inform you that cancellations or refunds are not permitted.

• Defective or Damaged Items:

In the unlikely event that you receive a product that is defective or damaged during transit, please reach out to us within 48 hours of receiving your order. Provide details and clear photographs of the issue to assist us in resolving the matter promptly.

• Commitment to Quality:

Each product at Pilu's Craft is handcrafted with care, ensuring uniqueness and high standards. Slight variations are a testament to the authenticity of our handcrafted process.

• Customer Support:

For any concerns or assistance, our customer service team is here to help. Please contact us at piluscraft@gmail.com, and we’ll do our best to address your queries.

We appreciate your understanding and continued support for our handcrafted creations. Your trust allows us to sustain and celebrate the artistry of our skilled artisans.

Warm regards,
The Pilu's Craft Team