Welcome to Pilu's Craft!

We are delighted to bring our handcrafted creations to your doorstep. Our shipping policy ensures a seamless and transparent process for delivering your orders. Please read the following details carefully:

1. Shipping Coverage:

• We ship PAN India, ensuring that our unique handcrafted products reach customers across the country.

2. Shipping Costs:

• Shipping is included in the price of all our products. There are no additional charges for standard delivery.

3. Delivery Timeframe:

• Orders are typically processed within 2-3 business days of placement.

• Delivery timelines vary depending on your location but generally range from 5-10 business days after dispatch.

4. Accurate Shipping Information:

• Please ensure that the shipping address and contact information provided during checkout are accurate and complete. Pilu's Craft will not be responsible for delays or non-delivery caused by incorrect or incomplete information.

5. Tracking Information:

• Once your order is dispatched, you will receive a tracking number via email or SMS, allowing you to monitor the status of your shipment.

6. Handling Delays:

• While we strive for timely delivery, unforeseen circumstances such as weather conditions, courier service delays, or regional restrictions may occasionally affect the delivery schedule. We appreciate your patience and understanding in such cases.

7. Lost or Damaged Shipments:

• In the rare event that your order is lost or arrives damaged, please contact us within 48 hours of receiving the shipment. Provide details and photographs to assist us in resolving the issue promptly.

8. Contact Us:

• For any questions or concerns regarding shipping, feel free to reach out to our customer service team at piluscraft@gmail.com. We are here to assist you.

Thank you for choosing Pilu's Craft. Your support helps us celebrate the artistry of handcrafted creations and sustain the livelihoods of our talented artisans. We look forward to delivering joy to your doorstep!